MyBell App – Add New Residential Services
Problem
Platform: iOS & Android
Role: Software Designer
Role: Software Designer
Problem
Customers had to call or visit a store to add residential services, which was time-consuming, inconvenient, and prone to delays or miscommunication.
Solution
Added a self-service flow to the MyBell App.
Allowed plan, add-on, and TV package selection.
Included hardware and installation method choices.
Added appointment scheduling and management.
Allowed plan, add-on, and TV package selection.
Included hardware and installation method choices.
Added appointment scheduling and management.
Outcomes
Reduced calls to contact centres.
Increased first-time installation success rates.
Provided customers with more control, transparency, and convenience.
Increased first-time installation success rates.
Provided customers with more control, transparency, and convenience.
